Modern Support Program
Big Green Modern Support – Designed by our customers, for our customers.
When tech challenges happen and you need to contact support, you don’t want to wait for a return call or sit on hold. You don’t want to be passed from one support rep after another hoping someone has the expertise to solve your problem, or worse yet never get resolution.
Our customers said they want better support that they can rely on 24/7. They also want to talk to a real Microsoft subject-matter expert who will stay with them until the issue is resolved. And, they don’t want to wait on hold forever.
We have developed a range of Microsoft-specific Support offerings designed to address all of our client’s needs so they can get back to being productive as quickly as possible.
Microsoft 365 Support
Choose from a range of Microsoft 365 Support products from Basic to Premium which includes 24/7 support, unlimited support tickets. a dedicated Microsoft subject matter account manager and more.
Microsoft Azure Support
Choose from one of our six Azure Support offerings, designed to match the specific support needs of our customers. Ranging from Essential to Enterprise+, these support plans are based on your monthly Azure spend and the level of support you need.
Microsoft Teams Phone Support
At Big Green IT, we offer three Teams Phone support products ranging from basic support to Premium Support which includes 24/7 support, Direct Connect Carrier Support, Telephony device support, Big Green IT Teams Phone Training Portal and more.
Lindsay Cowan
Account Manager
30 Minute Consultation
Sometimes 30 minutes is all it takes to get the answers you need. Gather up your specific questions and discussion topics and we will connect you with one of our Teams subject-matter experts for a 30-minute 1:1 call.
During this call, the floor is yours. You ask your questions, and we will provide you with answers.
Austin Kelly
Account Manager
Knowledgeable and reactive when you need them to be, reasonable and understanding when things go wrong. We’re confident in our choice of CSP Partner with BGIT, and we continue to recommend them to those who need a similar helping hand.
Daniel Williams
Head of DevOps, Belami eCommerce
